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Warning of cold calling Internet scam...

posted Sep 19, 2010, 11:36 PM by Jess Maher   [ updated Sep 20, 2010, 12:00 AM ]

Reported Incident No: orb4c96fc17accfa

(report included below this brief summary) 

Cold call was received at my residence, which has been retrieved using the public phone records obviously, as we were referred to as the people whom are listed to be at this number. They called many times and were incredibly persistent, with more than one person calling. They were providing evidence and activity of said virus which had apparently infected my computer, recorded my IP and hence listed my phone number. He assured me that I would be at risk until this was deleted, which I would be able to do myself with his assistance over the phone. He then directed me to allow remote connections to my PC, at which point all he would have to do is add me to their rescue server.

They called several times, with different people on the phone (whom had noticeably better English than the one prior to them) over a period of nearly 90mins. For someone whom had little concept of what they were suggesting, it could have been incredibly convincing. 

FURTHER DETAIL:         

He said that my IP address had been captured on his "at risk" list because I had a virus which had infected my computer. Apparently he was part of the Department of Computer Security, when I suggested that his company name alluded to the fact that he was associated with some kind of government department, he informed me that while he was not, he was part of some kind of collaborative arrangement ensuring adequate security as part of a official initiative, which on further enquiry was not actual related to any government activity.

He wanted me to check my own computer, hence on some level trying to assure me of my own security and urgency to remove said virus, and directed me to my allow remote connections through my computer so he could connect me to his recovery server. This was attained through extended enquiry as to the objective (from my end) and confusing and difficult direction (on his end).

When at this point we suggested that maybe he could direct us to further information as to delete said virus ourselves, he demonstrated its evidence and activity and assured us that all we had to untick a simple option. There was unfortunately a long period of silence when we enquired about further information on a website or email that could be provided.

Ministry of Consumer Affairs & NetSafe - The ORB (www.theorb.org.nz)

Report number: orb4c96fc17accfa
Report type:Computer security incident
Reason for this report:Online trading complaint
The report was submitted by:
First nameJess
Last nameMaher
Phone number0226714060
Mobile number
Fax number
Email addressjess@assistnz.com
Street address
Townmassey
NZ regionAuckland
CountryNew Zealand
Reporting for
Individual or business complained about:
Relationshipcold called my house
Complaint namedepartment of computer security
Complaint street addressunknown
Complaint townunknown
NZ region
CountryNew Zealand
Complaint phone number
Full details of the complaint:
Date20.09.2010
URLnot provided
Email headerwas not contacted with an email
Email bodywas not contacted with an email
Complaint summaryCold call was received at my residence, which has been retrieved using the public phone records obviously, as we were referred to as the people whom are listed to be at this number. They called many times and were incredibly persistent, with more than one person calling. They were providing evidence and activity of said virus which had apparently infected my computer, recorded my IP and hence listed my phone number. He assured me that I would be at risk until this was deleted, which I would be able to do myself with his assistance over the phone. He then directed me to allow remote connections to my PC, at which point all he would have to do is add me to their rescue server.
Complaint lossesno
Reference numberna
Communicated with companyYes
Company statementHe said that my IP address had been captured on his "at risk" list because I had a virus which had infected my computer. Apparently he was part of the Department of Computer Security, when I suggested that his company name alluded to the fact that he was associated with some kind of government department, he informed me that while he was not, he was part of some kind of collaborative arrangement ensuring adequate security as part of a official initiative, which on further enquiry was not actual related to any government activity. 
He wanted me to check my own computer, hence on some level trying to assure me of my own security and urgency to remove said virus, and directed me to my allow remote connections through my computer so he could connect me to his recovery server. This was attained through extended enquiry as to the objective (from my end) and confusing and difficult direction (on his end). 
When at this point we suggested that maybe he could direct us to further information as to delete said virus ourselves, he demonstrated its evidence and activity and assured us that all we had to untick a simple option. There was unfortunately a long period of silence when we enquired about further information on a website or email that could be provided.

Places to report or alert others to a scam in New Zealand: 

As far as I can tell, these are the best bets, (telecom wasn't able to help us until office hours...)


http://www.netsafe.org.nz/keeping_safe.php?pageID=393&sectionID=adults&menuID=109

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